shipping policy


Free shipping to the US

Guaranteed safe + secure checkout

100% money back guarantee

Not sold in stores, limited quantity available

 

Fulfillment

FulfillmentOrders are shipped within 5 days. Once shipped, you'll receive a confirmation email including tracking number(s) for your order.

Standard Shipping

 - USA, UK, Canada, Europe*, Asia*, Australia & New Zealand: 10 to 39 business days.

 - Mexico, South America*, Philippines, Indonesia, India, Russia,Turkey, Middle East, South Africa, Rest of the world: 14 to 35 business days. *Exceptions to some countries apply.

 

Split Packages:

In some instances, an order may be split into different packages for any of the following reasons:

-Weight limit per package. In order to provide Free Worldwide Shipping and ensure that you receive your order at earliest, we use time and cost efficient ways of delivery.

- An item may be slightly back-ordered, and shipped a later than the rest of the items in an order.

- Because we are serviced by different warehouses, an order with multiple items may be shipped from the different warehouses due to varying stock inventory between the warehouses.

 

Common reasons for order delay:

- Billing and shipping addresses are not the same.

- Order is pending a credit approval and verification.

- A product is currently out of stock.

- An order which requires special customization  

 

Ruturn policy

 To return a product simply email us at info@basso.co to receive the return instructions. 

1. Send at leah0216@hotmail.com 2-3 pictures of the item(s) along with the reason for return within 14 days from receipt. Insert the order number like #BASSO in the email subject.

2. Once you receive the return address, you may ship the product(s) via a courier of your choice within 14 days of receiving the product. We suggest providing tracking number for any returns, as lost in return items are not eligible for reimbursements. 

3. Once the item is returned at our warehouse you will receive a refund notification. Please allow 2-7 working days for the transaction to appear on your account.